SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Tuti (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The material of the chases light is like little bit fragile, giving me a feeling that it may broke easily if I accidentally drop it to the floor. But the game's levels are very entertaining and nice. Also no problem with the battery, nor the system for now.
This cool is very addictive the game hehe
Super fun, I recommend
👍🏼
All good, my kids was interested in this game so do I 😀 I think I like this more than my kids 😀😀 would buy for my friends kids as well 🩷
Great. Children love it.
The game seems to work very well (to see in the near future) and my daughter adore!
The product is fully as described. My daughter liked the toy. Recommend!
Very fun and didactic, quality in product construction and audio. Amuses both adults and children.
Funny!
I just found it a little light, but my son loved it anyway.
Perfect! Arrives fast overseas. Kids are happy- I'm happy ;-)
Good product. Good construction and durability
Highly recommended! Cool toy. Came quickly.
A lot of spin. Works with batteries (not included). Has several game options. Arrived fast!
It is very beautiful, I like it very much, the children also loved it and played with love we were constantly following it.
Arrived very perfect and in a good delivery time, thank you
Great Thank you kids love to recommend seller👍🙂Arrived quickly
Excellent game, my daughters loved it
A nice toy, I bought for the child and I play all the time :)
My kids are enjoying it. Also is great for finger trainer.
Fast shipping
The silicone part collapsed very quickly. The child was waiting for delivery longer than I had to play. Such a disposable toy should cost 2 euros. Although the concept itself is fascinating
It's wonderful, not only the children but everyone in the House is playing with pleasure.
Loud. I don't like the baby too