SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Tuti (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good working keyboard.
Very beautiful
It is very good, delayed a little but just that, the keyboard is perfect, the brown switch is very hot to play and the keyboard itself is very beautiful, with CTZ it was worth the 120👍
Product arrived well packed, and the order came correct, they sent me in just 13 days. I recommend the store to anyone who wants to buy in it.
Excellent for my tablet. It does not have a physical body, but the team recognizes it perfectly, the lights change at each pulse, and it seems to me that it has very good quality. I have bought it on sale, yes, but I think it is a robust keyboard with a touch that I love (for that price)
Arrived ahead of schedule and in perfect condition...
Excellent keyboard, solid construction, beautiful RGB lighting and high quality switch (difficult to give double-click problem compared to national keyboards that use the crap of the outemu switch and even some gateron that comes with soft switch) Gives an easy stick to reDRagon and husky keyboards that cost 2x almost 3x more... Don't waste time thinking, machenike is a guarantee of quality and cost-effective
Very good product 10/10. No defects and arrived very fast. The negative side is that the box I come with some crumpled.
Beautiful keyboard. Only personally to have the idea of the colors
I am a valorant player and this keyboard surprised me a lot, it is very good besides being one of the most beautiful I have ever seen, perfectoooo
Very top keyboard, I changed some keycaps that I already had at home, perfect typing, blue switch, very soft, the noise is very satisfying, for some it can be a little loud, but it served me very well, I did the typing speed test, I did well, But the keyboard is ball show, very well built, various kinds of lighting modes, the cable comes out the side, it bothered me a little, but that's okay.
Sensational
Delivery on the exact day they give the deadline, perfect keyboard. Approved
Arrived fast
The keyboard arrived fast intact and it is very beautiful, now just test
It is very nice I thought it was super well packaged, it did not suffer damage, it looks very nice the transition of colored leds I liked a lot, it sounds super good when playing Each key, I recommend it and if you ask it is compatible with Mac and Windows in one of my photos comes out that I am using on Mac the device and everything super Well
It was my dream to have one and finally I have, very good, beautiful RGD, very good the switch, very good to type and play!
This grade 10 for this beautiful keyboard would buy DNV...
Very good, I recommend too much, absolutely nothing to complain about, the RBG is beautiful, one of the best already, 10/5 for this keyboard
Received, very fast
Mt keyboard good, recommend
All conform,. Within the deadline,
Great keyboard very satisfactory
Excellent priduto, arrived well before the scheduled deadline. My son loved it and I paid for the language because I thought the product was not good.
Arrived long before the combination... great product .. all right .. o vendedor...com I will pay much more products!!!