SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Tuti (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How in the image.
My son liked it! We are still removing the diaper, but you have seen it and asked to pee there. It seems that it seals well, so for now well!
Same as the image to me seems to me something very practical to use and load on top especially for trips and walks that becomes difficult and load in the car! I would buy it a thousand times more
For a cotton, just a top. On the Vulis that Don Don Don Don! Without any Bulo for us to get everything so far on the ground, everything is dry and all pants and his hands were covering his pants. Dimensional triplets.
Ideal for when the baby's diaper is removed and for car trips
Interesting thing) does not leak
Product came very fast looks good as in the image
Arrived in Kiev quickly by mail. Small defects. Haven't been used yet. I take my daughter for the summer with a long stay on the street without diapers or to visit
I have received the goods, everything has arrived. I recommend the product and the seller.
I love him! Yesterday use it by First time and it was a success. I really wanted one of these so I could go out calmer with my baby. Super practical.
Super. This is the second time I buy for my sons. Helps out on the road. Recommend!!!
It is as seen in the pictures, the product quality is simple
Remark
Try good quality. My son really like it and easy to pee. Highly recommend.
Excellent purchase price quality ratio, arrived long before the delivery date, if I recommend it.
I love this product is very good, it is the second time I ask for it since the previous one I lost in Paris
Chudova rich for walking that on the road, I recommend👍
Super practical when you are away from home, in the car it helps a lot on long trips, it is the second I buy