SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Tuti (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
best best best I recommend
Good quality and price
Recommended 100%
Excellent Product, works very well, very good price-quality ratio
Excellent! Arrived in less time than expected! Works to the 100 and very good quality!
I am happy with it, it is really powerful and very practical for being Wireless. Thank you. Thank you.
Very fast delivery, I tested it and it works. Well packaged I liked
I bought it to eat cacao with cold milk. That's good. Lightweight and easy I like this price very much.
I was very pleased with the prompt delivery of this product and the operation of it with the different attachments. Having the USB charging feature makes it much more convenient. I would advise anyone thinking about this product to order it.
For its price is excellent. I recommend it 100% I quickly arrived in Guadalajara jal.
white mixer very useful for uniting you need to mix eggs,chocolate milk etc
Very well packaged, arrived in two weeks 10/10 I recommend to seller
Very good product. I recommend the product and the seller.
Delivery was quick! It's just as described.
Very good product👍🏻. Just like in the post. Excellent materials👌🏻. Highly recommended😃
As described, they feel good material, I hope they last a long time, just need to get it off, thank you.
It is excellent The best I bought so far, super good power, in the minimum foam super well! Independent and rechargeable speeds!
Good quality, I loved it.
Excellent, it is very powerful, I recommend using minimum power to foam milk for cappuccino
Same as the images, it comes well packed, it comes with charge, it has good power, it arrived before the estimated date
Very good, practical and well built. Works well, the battery lasts well, and makes iced coffee is perfect
Excellent product of very good size and with power I recommend it to the 1000
Excellent Product, works perfectly, came well packed
Product as described in good matter, I hope if it lasts, the only thing that worries is that the accessories where they connect I see it a bit fragile but if it is rigid it is the only thing if I recommend.
I loved now I have to beat my coffee no and tried the other pints but the round for coffee works perfectly the quality is very good and the strength is also very worthwhile I recommend it a lot feels very good material