SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Tuti (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Well, I think it's very beautiful to a man who has not given himself to, my nephew. It is very funny and I provide it... Ok
All right. Thank you. Spark a lot.
Plastic Mich, good, children were honored
Good toy for girls beautiful to play have k put batteries
Looks great. Hopefully it will work for quite some time.
It's a soap bubble on a self-dish. I don't think it's a bad thing.
Need 3 batteries, it does not come with the batteries, it does not come with the liquid, but it is all right. The price is very good.
It fulfills its function I was surprised
Exactly as in the photo! Waiting day of use to post working Photo
The product is excellent my daughters liked it very much
Arrived very well wrapped. It's pretty. But I thought I would bring the bubble soap, maybe I didn't read well
Super, Ditina in the capture, I am now
I was made a new product I liked that the color arrived on time all that I would look bad is that it is a battery if it is not rechargeable that takes away a plus since it uses four double batteries from there on out the product has power and For the price it is worth my girl played with it and had a lot of fun if it is a great product and I recommend it if you want to give it to children or adults who like to play with the bubbles that Yes you need the special bubbles because but nothing else makes foam
The rifle works and install. I expected more quality and the bubbles went out for a time and not for second and every moment should fill but in a nice everything for babies and small children
It's easier to make & smaller than I thought, but it's quite powerful because it uses three AA batteries, it looks like a dryer (laughs) because the battery replacement has the removal of screws, it is troublesome... the sound is quite loud. But soap bubbles full of fun♪
According to the description everything works kids satisfied
That's a lot smaller than the picture.
My very good little girl liked it a lot
Nice product. good quality. makes lots if bubbles
items come late but it's good as per description thanks
Small for my taste I do not know if it fulfills its function I have not yet tried it yet but I will return when it is made of simple material
I thought it was automatic, but it's manual.
feels cheap plastic, but its good and its working
I was surprised by the power of the engine. Makes a lot of bubbles. As it has no deposit, it has to be recharged from a little dish that it brings to this effect.
I think to speak for myself photos, I am all good