SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Tuti (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My boy loves it.... started going alone to the toilet. Worth it
Not yet used part my son but his would not be long
excelente
Gyors szállítés! Jó minőségű menték. Ajánsem.
This super nice very practical and striking for children my charm is just a little smaller than I imagine but suitable for the age of 2 to 3 years apart can be placed in the deceitful height
It's okay but it comes loose so I had to tape it and the pacifiers they bring don't work so stick a hook and I hung it up
Nagyon Szuper. Köszönöm szépen. Nagyon gyors szállítás és AZT kattam, Amire számítottam.
Labai pasiteisinęs pirkinys. Atvyko neagadintas IR Labai greitai.
The product arrived damaged, the supplier only packed in a bag, I think it should have been sent in a box to protect it as it is fragile and easy to break, it is still very cute, something small but very nice.
Very good product, my baby liked it very much and it helps him in his toilet learning, recommended
I have not used it, it is a gift but it is very nice gift for the baby
It's ygual in the photo so you learn our child to relieve themselves
really small but very pleased with it..
Perfect, well practical and easy to fit, works well
Product in line with our expectations
Chudova yakiste. Garny Mauger. The suction cups are not trimmable on the mat plates. They screed on the hook.
I have not installed it because it does not keep the tires that send them but it is very nice
Very father of good size🥰Recommended✔️✨-It takes me a week exactly✔️🤩
Ideal to help children start making the pipi alone.
Very beautiful and very resistant, I recommend it
I arrive early but I arrive with quebrado on one side
It is very beautiful and can be easily washed every time it is used. My son loved it very much. Thanks to the seller I arrived before the time
This small but very nice, the shipment was fast
Very resistant but not held very well on the wall
Bom