SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Tuti (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Works really well. Faster delivery earlier than expected
Children don't play better than you think. Quality is good for the price
Awesome cat toy
Our three cats like it! Very good toy!
It's a lot of fun to play with the pussycats.
Well done and well built, guaranteed fun for cats.
Super fun not only for cats😉I recommend it!
It has surprised Me for the better. I recommend
I loved it. Material is so much better than I was expecting.
Excellent service I recommend it 100%. ⭐⭐⭐⭐⭐ Fast and secure shipping.🚄💨📩📬
Equal to photo, functional and good
Good toy but the controller not working every time.
The item basically does what it is advertised to do. Quality of build is pretty decent. The only problem is, that the toy is pretty noisy on our mostly wooden floor and quite forceful in it's movement, so that especially in automatic mode it is too terrifying for our cat to play with. He is intrigued when I just make it turn left and right, but as soon as it darts away our cat is startled by the sudden movement and flees the situation. My son loves it as a toy, though.
Super cool toy
Perfect to distract your pet, it has 2 modes of use, automatic and with remote control, it meets its objective, my cat has fun looking at it and chasing it like a rat, original and simple, wheels can be removed to clean, 100% satisfied.
Really cool, my cats loved it. Sometimes it falls, but even overturned it works and unturns on its own.
The best toy for my cats. Many different ordered, but it is the best and interesting. My cats are delighted. Thanks seller
Unfortunately it is a bit too fast my cats are rather afraid of it but it is a good product and came very well packaged for dogs it is definitely recommended :)
Super fun only a little too fast
Although my cat disdends this toy, my little kids have a lot of fun with it. I just ordered another one.
very fast, cats love it
Funny toy, my cat likes it, it's like it says in the description
Great. Thanks.
Very well finished and fast, our Catas love it. I recommend it
Of course, the control is hard to get used to, but the product is top, the cat cannot come off