SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Tuti (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The device is working properly.
Great thanks
I imagined it larger in size, just try it, write the assessment violin once. Arrived 5 days fast
All as described Super
Received quickly and everything is packaged together well. The unit looks to be good quality. So far I have charged it fully but not mounted it next the cat litter box yet. I’m familiar with negative ion generators and how they work to clean the air, perfect technology for smelly dusty cat litter! Hoping the sensor works well to run the purifier correctly. Will add more feedback if necessary, otherwise I’m expecting it to work as advertised. So far all looks good.
small, cute, easy to use. happy.
I was very skeptical, but it is really a magic! Finally there is no stench in the sandbox area! Highly recommended!
I did not expect that I would have to write a positive opinion but it works and I recommend it most
It arrived in good condition and just in the estimated delivery time.
So it came as shown in the picture right now it's loading I'll leave reviews as soon as I try it, aesthetic is like in the picture advertised and it's tiny, I bought it for my little princess's sandbox,
Thank you very much 5 *****
The parcel arrived quickly!
it does make an annoying buzz sound when doing it's thing but seems to work
Arrived ahead of time, it comes with its manual in different languages, USB cable and two double-sided stickers. To paste on the wall. Let's hope it works and I eliminated odors
The item arrived super fast as soon as I put it and after days I will tell you how functional it is
I have not started using it yet but it came packed in a decent box. I am excited to put it to good use in my cat's bathroom. The product looks just like how it is advertised on the page and seems of good quality
I was skeptical about how it works, I was afraid it was a useless gadget, but I feel like it works.
am hepy😁
For now, after a couple of days of use, it seems that it works well and the environment is less loaded. I use it next to the cat litter
Keeping the sand clean regularly it seems that it does work and smells less
Seems to be working, the smell disappears faster after the cats go to the toilet. Delivery is fast, packed well and reliable
Came quickly enough. About this or it works hard to say. It seems like the smell has become less. But maybe it's just Psychosomatics, he screwed up for himself that it's workable. But, in any case, definitely not worse. The only minus (maybe defect) when the sensor does not catch anyone in the field of sight and turns on then some rifle squeaks along the way. It's so funny, but when you sit in the toilet, because you don't really move, the sensor doesn't catch you and starts beeping. Annoying, but on the other hand it prevents you from sleeping on the pot, which has happened more than once before)))))
It works, I was skeptical, but it shows. Not that I totally eliminate it but it attenuates it.
A wonder smells like ozone very subtly. I have an ozone machine that I usually put around the house from time to time and this device is wonderful because it deorodizes the sandpit. I am very happy with the purchase. Fast delivery!
I didn't really have that much faith in him, but if it works, I live in a somewhat small apartment and I use it for the pasture of my dog that is inside it, I installed it last night and today in the morning the room does not smell like anything at all, I think it is wonderful, as for the delivery I think I arrive before Time