SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Tuti (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I just received it faster than expected. It's on top
Fast and fair delivery as pictured, warm up super fast I would order again
Good product 💯
It arrived in less than a month, if it warms the product, but it is very short, it only enters if the bottle is thin.
This should have been bought a long time ago. Super practical and effective. Highly recommended
Heats only the middle of the bottle.
Shvidko came. Greenery mode is not pratsyu. With a scent of vicoristan.
Very beautiful the product, it heats up well. It is 3 Power, the negative point that only works connected on the USB, it is not to charge and use after. But still pays off, because if you leave with it from home you can connect in the car or in any USB input. I live in Cuiabá - MT and took 25 days to arrive at my house.
I came to Ukraine for two years. Duzhe nekhidna rich for mate. Teper lead the Heat with the handle water for small
Not for cold milk
Not expensive and good value for money, it helps to warm up and the baby is satisfied. it warms well. The color is bright as the picture. Thanks to the seller for the fast delivery.
It came shvidko, garningly packed, it did not wichorage
My wife I don't think it served But it heats up well the bottle you have to be careful at the last level and very hot for the baby
Functional and perfect for me that serves and arrived very fast
very good. I tried on it and it functions well
By the photo it looks blue, black, and yellow, but the yellow is pink actually, but that's okay, what's worth is heating the bottle
Very good product. Very efficient. Works very nicely.
It works well, but where is the strap ??? Sew without strap...
I'm a big guy for such a pomachnik) a coupon for the znichtsi, for a copy of the maizhe for 1 dollar, to that I feel sorry. All came and went. The Garno is packed, sheared out, the snow Garno. nagriva dovg. 15 khvilin grit and the water is more cold, ale nagrivach greenhouse itself.
Excelente
Very good product! Quickly warms up to an ideal temperature to keep warm milk! Fast delivery. I loved it and I recommend
Arrived right, I haven't tested it yet, but he's very handsome
Súper Bonito
I still don't try it with the bottle but if it heats up not much if it has Type C entrance
Good quality, only the charge does not last long the shipping was super fast