SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Tuti (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
RAS
Chandeliers I was a kupuwala 2 one, one came for a day, there was a Bula tsyla Garno, and the package was broken and there was scratched from the Farba. At the spilkuvanni with the store, so yak and I asked to turn the cats behind the one that had a normal calling appearance. I listened to that photo to the seller and did not burn for vidguku.
Good.
maravilhosa
The feet are very hard to put on and they don’t sit right on the legs, they are off to the side. I won’t be using these unfortunately.
10/10
It is perfect, I liked it very much and it was easy to put
Perfect I recommend this seller👍
Exactly as pictured, fantastic and delivered quickly. Recommended
Very beautiful! Price OK! The little man's feet mount very badly, interlocking and do not screw up. The yellow grounding wire is not already connected to the applique and without the instructions it is not clear where it should be put. Overall, however, very nice aesthetically.
Peace be upon you and God's mercy and blessings The product is very very beautiful I recommend it and it is beautiful and cute compared to its cheap price. Peace be upon you and God's mercy and blessings The product is very very beautiful I recommend it and it is beautiful and cute compared to its cheap price.
Well, but be careful that there is no door that Pat in it when opening it
Lindo
very nice!
Excellent quality and its placement is very simple, arrived very well packaged
good quality and very funny. i ordered another ones to the child rooms.
It is all metal with the exception of Little Foot, live all good quality recommend a LED decorative lamp are coolest KKK
Very nice👍
I thought it would be smaller and feels resilient
Beautiful is big enough wonder if or if I buy more
Good quality item, good price good price.
Better than in the pictures and certainly bigger than I expected. Bought just to check the quality before I buy a triple. It's really worth the price if someone likes that style.
thank you. love it..
Very nice. Thank you
Good