SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Tuti (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Practical, decent material for function. Lightweight Small practical Durable, I ordered it several times
Nikel
Excellent Product, I have already used it a couple of times with my baby and it has been the best purchase I have made. It has 5 power levels, includes two nozzle sizes, brings your cable for charging and replacement filters. My baby is allergic and always needs nasal grooming and with this all his mosquitoes come out without problem, yes, before doing it, physiolim or any fluid for baby nasal grooming should be applied and after a few minutes occupy the nasal aspirator and they all come out!
Is the same as the photo sucks very well The only box came a bit spoiled but it works well
As in the photo on the other hand his does not aspire correctly so to see I must translate all the instructions which is all in English so not top sound but otherwise as in the photo
Soft suction
All good
It's okay
The packaging arrived damaged, but the device arrived well, loaded, it has suction levels, my baby is not born yet but I think it will work
Excellent Product
Arrived very fast but they were beaten, all the packing was broken, they were not careful when sending it
Cool
Fulfills its function Has several power of force to vacuum Good quality Good material with extra filters
good
Vidpovis inventory
Accessories for goods, accessories for charging, dodatkov nozzle and pads for charging
Looks good quality. You have to prove it to see how it works and if it is true that it takes out the snot
It works, as it will Gil then I will add description
Excellent Product
The box was damaged, but it works well and has good power
Ótimo produced
It looks. Of. Good quality and it is noted that it has good suction 5 levels. When I try it I give more reviews
Everything came in the same as shvidko, soplevidsmoktuvach at the timid station)
All that remains is to have a bad time to try it, hoping never to have to use it to see if the article serves the promises of its description
👍🏼