SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Tuti (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cool humidifier, nothing more to say. mega satisfied, delivery is very fast
Great product, no breakdown!
love it
Came very quickly. The package is badly crumpled, but the diffuser is whole.
Thank you seller great quality works 👍🏼 great
Super
It works quite a lot, it is very nice, it is big and it fulfills its function
I loved it, it works perfectly, it has light and control, it arrived on the indicated date. I recommend it
It is a product that you can trust to buy, arrived in perfect condition, the plug is of a different standard than Brazilian, so be aware!
The device works as described but it is loud. The delivery was fast and the communication with the seller I find an order.
Excellent
Excellent! Beautiful and very functional. Exceeded my expectations
It has come to Me fast and is of good quality
Excellent working device excellent seller came fast
Fantastiskt bra. Recoming rare.
Works properly. Very good broadcast flow. Quite silent but still makes a little noise. To see if it will last in time
Great product easy to use a bit smaller than I thought
Excellent Product, I loved it! It has to be connected to the light but it looks excellent quality, it turns off itself after a while, it looks very cute on my table. Reach for a large room 5x5
Excellent quality product works super well worth the investment which by the way has a good price I recommend it a lot as it comes in the very aesthetic image perfectly well packed, I recommend the seller, I will ask for another to give it to my daughter, I am happy, happy... give me an ok porfis
Sent very fast In the absence of trying because it is for A gift Sent very fast
The box was horrible, very battered, but if the product was in perfect condition, it arrived early very quickly and the little engine is somewhat noisy but it works very well and looks very good👍👍👍👍👍
It works well. The remote control is also good. Great for the price.
Arrived earlier than expected. Doser is damaged, but usable
Untested
I really liked it. Easy to use. I found the mist a little weaker than I imagined but I loved it and would buy it again. Control works well, matches the decor. Super recommend. Arrived on time and well packed and protected