SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Tuti (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love those brushes, the packaging is great ans beautiful, can't wait to try them. the brushes has a strong smell so I advice to wash them before using.
The product is nice the only problem is the cargo company (PTT Cargo) does not bring the cargo home. We came in the first place, we left no information paper at home, we wrote a lie. The building staff constantly wrote the address missing there on the second one. If the address is missing, how did you get to the first one?
very soft and great deal
Super penzliki, they came for 2 tizhni, Duje yakisni and plus garny micheshok, trohi stink
Super!
Excellent Product ,,, I loved them, I used them in my work, I am a makeup artist and they worked very, they have a removable hair that glides very well, and it came to me in less time than I expected
Super brush set love it and buy again
More than satisfied, for the quality of the brushes, beautiful and soft👌🏻. 100% recommended.
Perfect brushes of excellent quality. Very soft bristles. The delivery was very fast too. I'm very pleased
I love you
They smell a little strong but I think that when washing them it will be removed, the hair is not very dense but it is functional, it arrived in the expected time.
Arrived in perfect condition and very beautiful I would buy them again. I loved them
brushes are great for the price but havr a strong smell. wash them before ussing them. besides that i can't wait to try these brushes.
Super happy who arrived on time! Are beautiful, the bristles super soft. I'm happy with my purchase.
Ameiiiiiii came different MTS🥰
The shipment speed was considerably fast. Package arrived well packed and safely sealed. Can’t speak to item quality yet.
Very similar to the image, happy with the product
Very many brushes for a very low price. For beginners a super option because there is everything. Plus for the bag. They smell a bit, but I think if you wash them, it'll disappear.
Blown away by the quality. Thank you! (Pictured, only the MAC brush is not part of the lot)
The color of the brushes is very nice, they came very well packed, they are very nice and soft, each one came with its plastic!!! Cool!!!
Honestly it’s amazing they are a lot of brushes for every use and good quality too
Exactly as you can see in the photo, an excellent product and touch is very soft, grateful for the. Product and with the shipping time was very fast. Thank you very much...
I loved it, I found the quality very good for the price. Surprised me.
The brushes to see are beautiful and of good material, the bristles are soft to the touch. I took them to give them to my daughter who is studying beautician.
Each frequently bristled brushes with good quality although I said it from abroad, I loved it in 9 days.