SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Tuti (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thanks for the fast delivery.
Came very quickly through mist, but it was packed very badly. The box was very dented, but nothing was damaged. And so the $4 discount dispenser is just super.
Pratsyu!!!
Package arrived quickly and as of today is working perfectly.
this is a recharging foam hand soap dispenser. have not used it yet. it looks good. no touching really sanatizing. delivery was quick and payment was secure and safe.
I already have two of these. One in my bathroom and one in the kitchen. I just got this one for my roommate down stairs. I think he'll like it. It makes hand washing FUN!
Love these I ordered three more and as gifts .
Fast delivery, looks good
Arrived within 2 weeks and it's as described...
Great! Works very well!
Exelent🤩
The price of this dispenser is maximum 5ye on a red day. I don't take more, but this is not the first. Dingy and Faggard, burn in hell, bastards, premature bugger-Bastards
Great thing, bought on the advice of friends. Helps save soap. The amount of foam is regulated. I like it very much!
Arrived in good condition, it remains to be proven
good for the price paid. arrived in just over weeks
I got this for my mom. this is the second of this style because the first one the battery stopped after about 6 months. but we got another of the same because aesthetically it is very attractive and well it is working it works fantastic.
Easy to set up, works great. Particular about the type of soap and mix ratio otherwise you get liquid rather than foam.
great product.
Great quality! Lightning fast shipping!
Ordered on 2/3, received on 2/12. This is my second time buying from this seller. I like the product. The price is good also. Very happy with this seller and product.
Great
Very well I liked the soap dish works very well
this one Is awesome!!!
Amazing product. This is my second purchase. Works like magic.