SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Tuti (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I haven't written it yet, but it's solid.
Very satisfied with my order received quickly already installed and works very well there are three ventilation functions left to test this evening when I am going to cook and there are two functions with one on the stand or we can suspend it and that's good
Very beautiful and compact product. Ideal for kitchens that it is not possible to install a debugger.
Not a bad hood. Power corresponds to its small size.
I use it on my kitchen and works great, reduce the smoke and smell a lot!
Good
Does the job
He doesn't aspire very strong, however, oh well
All right. But the smoke that came in would be trapped in a can, right?
Super, super useful, the room has become tasteless, and I didn't expect that small things have a big impact. Recommended!
The range hood is quite small and of good quality
The second one I bought as a gift for my friend, and the feedback from my friend was very good. It's affordable and of good quality! I will continue to recommend it to friends who enjoy home barbecue.
The suction power is also quite high when using the lowest gear. When cooking, there should be no problem using the high gear for oil fume. The filter screen is quite thick, not the kind of soft sponge. It can be placed and hung conveniently. I am satisfied!
The suspension design is very convenient and the operation is also very simple
The suction of this range hood is very strong, and all the oil fumes are sucked away. The filter cotton is very useful, so you no longer have to worry about the smell of oil fumes all over the house after cooking. The filter mesh is also easy to disassemble, and it can be reused after use and washing. In addition, the tripod can also be removed, which does not take up space for storage.
Very practical
Very well packed the finish of the product are beautiful the size is fine and the power with speed by pressing the small buttons is nikel
Still in use
The quality is quite good. I'm going to use it tonight
It is very convenient to use when cooking soup and the quality is also very good
The user experience is very good
Although there is noise, the suction power is decent.
It seems to be a little smell... Do you need to put two filters on? Oh, the filter is a thin black sponge.
Super. It works very well👍. I can use it well and will order another piece.
That's good.