SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Tuti (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent scale, quite sensitive and accurate. The product is exactly in line with the description of the ad. I highly recommend.
as expected
Buy it. Useful for people who want to download weight
Good product and useful for all people
The scales work, arrived quickly and packed well! Thank you! Seller recommend!
It is very useful and looks resistant and durable. I have occupied it for a month without difficulties using rechargeable batteries and it uses very little battery.
I ordered it for a member of my diabetic family, I tested it, it connected directly via bluetooth without any problems. I tested to see if the carbohydrates match the reality and no problem. Possibility of entering these own products and she has an extra record for the foods that are often used. It works with two small batteries, it is slightly smaller than the French standard but much cheaper than the one found on the net. I am really not disappointed hoping that she will live for a long time but the quality is present
It arrived in very good condition. I have placed the batteries that are not included and everything works well. I recommend to the 10/10 store
Smart Smart Scale is a novelty that I learned about recently! I eat right and it is important for me to control the amount of food eaten and calculate the KBJA of food. What is the peculiarity of these scales? 1) The scales are synchronized via Bluetooth with phone via nutridays app with App Store 2) When weighing a product, its weight is displayed immediately in the program and all you need to do is choose the right product in the list and save the result 3) the functionality of the program is very clear (program in Russian) + a large list of products 4) The scale is very high quality: the plastic is durable and reliable The scales came within a few weeks! The seller did a great job!
Very fast delivery and the scale is awesome
Excellent smart scale from the better choice store. The product comes in a bright brand cardboard box. Package includes: scales and user manual. Buttons are pressed accurately, with clicks. You can take into account containers, as well as change units of mass measurement. The readings are accurate. Shipping from China to 5post order point was only 10 days. The track number was tracked throughout the journey. This store has a great selection of household goods at good prices. Recommend product and store!
niiiiice too fast
Good material good packaging and its function is truly amazing
Fast shipment, well packed, no damage, works well, scale connects to the application, you can add your products if they are not on the list, great, I recommend
Good
Nice tool and good looking. The app working great! Connection with the scale was fast and flawless.
Great scale, it seems to be accurate. Worked perfectly
Product as described no complaints, shipping was fast.
The scale is small but enough for the home. We are delighted with her. We have not tested the Bluetooth. Obtained for coins for a penny.