SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Tuti (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice product. Works good
Great! I will use it in a few days w my baby
As described, it has arrived perfectly packaged and as the description indicates. Funcikna perfectly. I recommend.
Super light application. My son is great with the nails arrows.
Works well, it arrived on time. I recommend the seller. Do not hesitate to buy your products with confidence.
Good product, fast delivery, can’t wait to trim my baby’s nails using it
I haven't tested it yet
Fast delivery, as described, need AAA battery, cut nails safely
And very beautiful, I tested it on my nail, it doesn't sandal a lot, I will test my baby's, as their nail is thin, it will work well. Delivery was time-consuming, more taking away from that, and great👍
Equal to the image, and works excellent!! Recommended 100%
Satisfied with the purchase. Quality nice. Size suitable for children. Matches the seller's descriptions. Product arrived earlier than indicated.
Excellent product. It is the second time I ordered why I will reveal it, very useful for newborns
Perfect we already use and it is very practical, my 4 year old daughter used it alone, she loved it, Voi buy more
Very useful, do not hurt good material
Smaller than what you see in photos, cute color, works well
I haven't had a chance to try it because the baby hasn't been born yet, but it seems to work well.
It is very easy to use, it only has a button and a speed, the files are suitable
Perfect, works as expected 👌 👌👌👌
It arrived well even from all the ones I buy I think I arrived without a box which I am surprised I tried the product longer but it arrived very quickly
Very good
It works well although it does something to bring it closer to the baby's nailies. Measured size and enough sanding to change. Happy with the purchase and see how the passage of time takes
It is very good and practical it will help you a lot without hurting the baby well material and very well price I recommend it
I'm on time. Cute color. Works very well. Uses triple Battery A. Recommended.
Practical and cute product
Excellent