SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Tuti (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Didn't work very well
arrived in good shape
Very good
The product is so nice looking. Not starting to use till now. Do use it soon.
If it still works that leaves a hairy out there, it is not like shaving or shaving since it leaves the skin soft and does not hurt.
awesome
Good quality 😍
Received. Tried out .. really removes hair, and cleans dead skin. after hair removal, the smoothness of the skin goes off scale, the razor does not take that .. the hair grows, as if after a razor, slightly prickly
It arrived in good shape, 1 month after order. I didn't used product, so I don't know how it is. It wasn't damaged, arrived in good condition.
All good
Great quality, fast shipping
Pratsyu. The goods are contaminated. She took 12.04, 26.04 came. Daughter🥰
Shvidko came. Cool for a dot. I didn't try it anymore.
Before the left is not a viral, if you will be a weave and a hair, barely everything is super. I will be jealous
The old seller for the yakisny goods, Vin pratsyu, garnenko will be at the Russian side, they are satisfied with their nakies.
Honestly my legs have never felt smoother, it does have a weird feeling when you use it because of the rubbing against your skin so just be sure to not rub in the same area for a while or else it may actually hurt and have a burning sensation for a while after. Works effectively but it does take a while to completely remove all the hair of the area you’re working on. especially if you’re using it on your legs but the results are very much worth it. I highly recommend if you’re looking for a more effective way of hair removal! both product and seller are recommended :)
Good thing, depilating painlessly. The only one, plastic bumpers will scratch the skin a little when using
The other has added in reserve, not to be matched, with the seller, not to be imputed, delivery shvidka, to the child.
It really works, besides removing hair, it serves to remove dead cells, excellent product
D
The goods arrived earlier and it is happy, it really works.
nice
Excellent Product, I really liked
looking good 👍
Works perfectly