SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Tuti (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ok.
pretty cool lights up the room gives good ambience
My son loved his astronaut, I couldn't put A photo but it looks very nice, thank you salesman. I am satisfied with my purchase :)
Great I love it
I bought it again was a gift for my mom is perfect
Smaller then I thought it would be but still a neat item to have. It's hooked up to my computer so when I'm using it space man lights up the room.
absolutely amazing
excelente
Very nice and suitable for charm abitasion decoration
Good!
Excellent Product, working perfectly.
product arrived very quickly. I bought it for a night light for my neighbor's daughter. I tested it out and it was exactly as described. I don't know about the lasers and kids that's never a good combination, Make sure there is parental supervision when the lasers are on. It would also be cool if the lasers moved the same way that the nebula images do. as far as functionality and visual effect I was quite happy and I hope the little girl is as well.
Husband loved his gift
Very good quality, recommended
it's pretty good 👍 👌 ☺️
I bought three, they came a little crushed from the boxes, two cables do not work, previously I have already bought many with this supplier but in this last purchase if those cables turned out badly I will have to repair them on my own
I will describe the product! It's beautiful!
nice items .recomended
Item works good and it’s as described
Very accurate and good material, we are charming thanks to the seller for its highly recommended sale✅🔥
Exactly as described, seems very well made. Packaged securely and fast arrival.
Exelente product I have already been buying many, only sometimes it arrives a little crushed since they only come in their box and not protected, if you need it as a gift it would be a problem
Beautiful. The child likes it. It is a pity that it only works from the socket. It would be cool if it worked on battery or batteries.
Très bien
Arrived very quickly (even around holidays)! Works as the images show and my little niece loved it!