SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Tuti (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It came fast, good quality, everything looks great, great and full of space.
Is beautiful. Wide and good quality. Did not arrive broken as I said with other sells Dors. I really recommend to have order Girls
It took a long time to get to Mexico, but it is worth it is beautiful
I made a point of evaluating because I loved this organizer. Arrived very well packed and without any breakdown. It fits a lot and looks very elegant. I confess that I imagined it would be a little bigger, so beware of the size they want. I highly recommend this seller taking into account that I have seen in other dissatisfied people. Super recommend. The seller is congratulated for packing the goods super well.
Juge Garnet design, having achieved good packaging. To finish the most stylish one to the enterʼYur. Yakiste is good, rozmir is normal
Organizer looks stylish. Perfect for my new bathroom. I recommend this seller because it is properly secured for transport
Everything arrived very quickly!!!) intact!)) Super chest, practical, roomy, my recommendations💯😍
Arrived in excellent condition, the material is regular and not very heavy It was worth paying a little more to get it in a box and with protection of a unicel
Great + Super shipping
Super recommended!!! Arrived early in perfect condition, super space, beautiful and elegant. I was delighted that the seller would take great pains to send it very well protected so that it does not arrive damaged. Thank you👍
Beautiful excellent comes well protected in package of polyopor congratulations
Has a lot of space. I like it very much
the item was very well packed, looks great
Perfect came well packed, large size as in the photo came very quickly
It is very beautiful, the color is very beautiful makes it look vintage elegant, it will fit many things, it will not come with any strange smell, wine very well packaged, without any details, I would certainly buy it again, I liked it a lot💓And came earlier than expected
It is beautiful and it came very well packed!!! The only bad thing is that it takes a long time to arrive😅
The product arrived very well packed, very fast and it is excellent quality, perfect size and great dividers, recommend.
Product arrived perfect! Very well packed with isoopor (as the pictures shows). Recommend the seller, was super attentive and fast in shipping.
Its beautiful😍
I really liked I hope I can really organize my cosmetics and not because of the product this looks very practical if not because of Me I am a chaos hahaha certainly of my best purchases
Is a very practical item to give to a woman. The package arrived very well protected, without damage, although it is a delicate item, many thanks to the seller, highly recommended, excellent everything. It only took the local parcel to deliver it.
More than a month passed and eventually arrived by courier🤔😅The box came with a little damage, but everything inside is intact. Very cute fence, though the left compartment is suitable only for lipstick or small tubes. Eyeliner and mascara no longer build... After filling, about 20% compartments turned out to be empty precisely because something does not fit one way or another. I will keep an eye on the size of cosmetics😅
I liked it very much, it looks good quality and good size, arrived very fast and very well wrapped, I am very satisfied.
I was afraid that it would arrive broken, so I asked this seller, since I saw that people came in perfect condition, to the ckntrario than other sellers. As for most, the product arrived in perfect condition, very well packed, without any scratch. They take fewer things than I thought. The drawers are not very high, they do not take the cans of cream as in the image, nor the serum on the sides. The bad thing about placing lipstick on the right side is that not everyone takes by height and when they open and close the door they lean, they are not straight.
I bought good goods for cheap. The packaging came with no real damage. The handle looks weak.