SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Tuti (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good quality and you can put to many things inside
Super je recommande
Great product
Good material, practice, as described, note 10
Crazy bag. Recommend.
Perfect corresponds to the description
Thank you for fast delivery
It is big, it is very good, the only thing the mats should be a little thicker and take everything well one side to the other so that it reinforces structure or something other bars etc so that it holds a better structure otherwise liked has his playthings, part fridge a lot of space and pockets etc I recommend, good quality and price
Very good the backpack, excellent material, very spacious, the best purchase so far, I will use it to take it to the maternity hospital with the baby's things, out the daily use that will be very useful in my routine.
A very beautiful and excellent quality bag
The package arrived quickly. The backpack is better than I expected, it has many details. Equal to photos
My daughter loved
The suitcase is large, it comes fully equipped, with a little flimsy material but for the doll it gives all the trick.
The behind part of the broken lace
Arrived in a week, it is quite big, I like it a lot. I recommend
A product can contain a lot of things in it.
Great product like on picture, it has everything like on discription. Good quality.
Good and spacious
preciosa
Really great I recommend
Arrived 1 day after the estimate. I recommend the purchase. Just tribute for the closures (they are not all the same) to see with time…
fast shipping. happy with the product
Beautiful😍❤❤👌🏾👌🏾👌🏾
Came before the date to Spain!! It looks good, it is for a gift. I hope you like it. I recommend seller😉
Superb quality