SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Tuti (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I think it's a price. I am satisfied.
It's good for the price. It's good.
I have a similar product in Korea, but I bought it because it looks like a lot cheaper for Ali. This thick would be uncomfortable, but I'm not very thin either... Even if it doesn't fit, it'll be okay if you adjust the position and lean back a little bit and watch your cell phone. I'm sorry that it takes a long time to charge, but if you want to prevent overcurrent, get up and plug it in when you go to work. It's enough to do it while watching your cell phone or a television before you go. If you don't mind the overcurrent, you can keep it in. I didn't take it outside because it was a line.
I don't taste cooler than I thought. Still, it's not bad for the price. I don't think you'll ever have any regrets if you need an Anma.
Super super good and very fast shipping.
It seems to live again when the C-type charger is out of cost.
It's cool to think about.
I liked it, so I ordered my mother out. Shoulder massage for this price .... I don't know how much the function is different from what Kwon Eun-Bi is promoting, but the price is so much different. If you're a massage at a run price👍
The delivery came because the box was burbling, but it works well. Luckily, it looks like a good size for women to use. It's small for a thick man.
I found what I 've been looking for for years so happy I hope it stays intact for a long time🥹❤️ Arrived in 10 days I like it very much
It's a pain for a woman to use. I don't have sex at this price.
Good product, but we had to return it as it did not charge. That wasn't a problem. I would buy from the seller again :-)
Is that good? As soon as it comes charge 2-3 hours and it is in use. It is on sale at a price several times the price of similar products in Korea.
It seems cooler and better than you think. I really like it to be a cool massage at an affordable price. It's a price. Kwon didn't use the non-product, but it's good to massage the neck well, and the back and the fish are a little underdone. It's like.
The packaging is a little like that, but it works well without more than a product. Please avoid buying people with a thick neck because the width is small. Please note that even people who are thick are less closely attached. In the case of the two above... It's not very effective.
The delivery arrived really fast and safe. The proper pressing function and the charging speed are also good. The color is not good for me, but... The price is cheap and I really like the massage function. I 'd like to say it's a good product for many people.
It's cooler than you think.
It's just useful compared to the sex ratio. o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o's
It's better that the buttons are not gray, but beige wheeze. I 've written both and the output is weaker than it actually is, it's squeaky and there's noise. And the distance you collect is different.
The packaging is torn inside, the product looks fine, the upholstery is also torn. Continued feedback will be after activation
good
Both shipping and goods are satisfied
It works as expected. Item quiality is good. I like the way it massages, but for my mom the force was a little painful, so he have to adjust the pressure.
The same tijjen pratsyu, the Duge is satisfied with the masager, it is very masaju
It was good because the delivery was faster than I thought. Received in a week. The packing box was a mess, so it was disappointing, and the important massage function is cool, so I am satisfied. Unfortunately, it takes a long time to charge compared to the time of use. Maybe it's wireless use. The durability looks a little weak and smells strange... Honestly, I have no choice but to like the price.