SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Tuti (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Our cat must be very interested in the ball but also find it very exciting because it moves. Especially in active mode, the ball bounces through the house and she finds that scary.
Toy works fine.
cat ignores it, kids love it and play with it... :)
Here in Chile they charged me 20 thousand for this product. I arrive super fast and the product looks good quality, my cat still does not get used to it but it catches his attention hahaha good purchase
Fast delivery, easy contact with seller in case of problem The new ball works very well
Broke down after I fell down the stairs
The seller ships the products very fast! At first I received a non working ball, but after talking with the awesome costumer service they shipped me lighningfast another one. The second one is functioning and the cats love it!! The build of the product is very impressing for its price, really recommend it. Thank you again very much for the awesome shopping experience and I wish other costumer services where as good as yours.
In accordance with the description. Well packed and unspoiled cardboard despite package being sent together. RAS, just can't wait to get my cats tested😸
Impeccable, corresponds to the description. At the moment my cats are watching, they will have a lot of fun the 3 modes. I recommend this shop.
Good entertaining product already tested and really reacted to the toy
I'm super, if you don't be afraid, ale, especially don't go after him if you lie without a fur
She's great and works perfectly. My little 2 year old chip is having fun with
.
Neat!
Excellent, though the cat is afraid of her, in the first mode it rides more or less on linoleum, on the 2nd and 3rd it just jumps.
The toy arrived before the scheduled date, well packed
Very good quality .. Scary for our cat. Delivery is fast. It is charged by USP .. it has three mods .. The blue walks. Heavenly walks and jumps and pink walks and jumps faster.
The ball is of high quality, keeps the charge well. But I did not take into account the moment that he jumps very loudly, it is better not to take this into apartments, neighbors complain, and only one riding mode is not enough
Smaller than I thought it would be. About the size of a golf ball. My cat loves it. Battery lasts for a long time. Has 3 modes: just bounce, just roll, and bounce & roll, which you can choose by pressing the button. Each mode turns the light a different colour. After about 5 minutes, it turns itself off to save the battery. Very happy with this. Arrived very quickly too
My puppy liked it a lot.
This ball is great! The cat loves it! It lasts a long time and the price is also favorable. I really recommend buying it~
My super cold cat is actually willing to play with this little ball. It likes to block the ball in a corner to prevent it from coming out, hahahaha~
An affordable and novel cat toy. Let them play with it for a while before going to bed every day. It will consume their energy and prevent them from making a fuss at night. Hahaha
The seller is very enthusiastic and the service is very good. The goods were delivered quickly.
I bought two colors of small balls. The cat seems to like the orange one more. There was a problem with the green one after I received it. It could not be charged. I contacted the seller and they resent me one. The service was very good.