SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Tuti (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As in the photo everything super fast delivery faster than stated
As described
Does not bring the part to light it😒
Beautiful lamp!!! My girlfriend loved it.
Comprei cinco modelos as embalagens se romperam e por sorte não quebrou nenhum... vieram incompletas , só veio uma base de leds , ficaram faltando quatro bases. I bought five models, the packaging broke and luckily none of them broke... they came incomplete, only one LED base came, four bases were missing
Unfortunately it came to me incomplete but it would have been beautiful for my grandson's room
So the lamp came to me, the box crushed and broken to one side of the lamp, it came in a bag without any protection, luckily it did not break.
As described. Too bad the base is missing.
Very good for it's price
The shipment was very fast and arrived in perfect condition✔️ But only the sphere reached me❌ Hope you can send me the base with your cable to enjoy your product Thank you🙃 Atte: Maria Guadalupe Tapia Sánchez
Very good quality, size 6cm, arrived poorly packed
As in the description pretty Galaxy inside the crystal sphere
Very cute ball, the quality is excellent.
The packaging came somewhat battered and broken but did not damage any products The base has the fixed and long cable and the light is bright so it is perfect The sphere looks beautiful with the light and it is small hehe but it is worth it
beautiful
It is not the same as photos when one buys but I like it
Delivered super fast. Under 2 weeks to Israel. Could have been excellent, but it was poorly packed and thus delivered with many scratches on it. too bad!!!
arrived totally unbowed in a bag smashing together! barely scratched and just a box with no bubble wrap for packing!
product was not packaged securely, fortunately it was not broken
Bien
Arrived fast and in good shape, looks like photos.
Absolutely beautiful. It's great as a night light for a child.
Good
Nice looking little decoration for any place you want a touch of light.
The sphere is very beautiful. Complies with what is indicated. The packaging is not all good.