SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Tuti (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
very cool shoelaces, bright colours and look as described. can't wait to get my shoes ready for the Pride ^___^
I highly recommend beautiful laces
The quality looks good in relation to the price, the size is also very good and they look very nice. Just notice a little mistake on one of the tapes but it's not very noticeable.
Good product and fast delivery
Good, beautiful laces!
The product is very bright and beautiful and I like it as soon as I arrived, I put on these wonderful shoelaces, which are pleasant to the touch
Bomb, gun, firecracker, great laces, nothing to say, no comments, delivered a week earlier, perfect
Nice
Quick delivery, decent individual packaging, print on laces looks great, will be ordering again!
They are very good quality, I thought it would be thicker, but in general they are very good to give the shoes another style
bravo les lesbiennes
I love them are perfect and excellent quality, exactly 120cm and look beautiful, just perfect
I have bought again, recommended😀
these are very cute
Laces at a great price and look great I recommend
Very cute saturated colors, super quality
parfait
These lovely shoelaces came in nicely on time. I would get a size bigger next time, I had now chosen 120cm.
Very cool, even came very quickly!
I got both nonbinary and lesbian pride shoelaces. Already using them in my sneakers. (both came in pairs, I'm just using them separated)
great quality. May be a little short to tie for some shoes but other than that perfect! :3 (pictures show only one lace but they come in pairs!)
it's a pair/package, looks vibrant and nice, will leave additional review once it's used :)
Excellent Thank you, I will buy again, the beautiful colors, well packaged, good product.❤️🙌🏽
cute! unfortunately the print isn't perfect
Perfect fit for my 18 hole (9 pairs of eyelets) docs. Arrived really fast, too.