SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Tuti (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bought for my girlfriend, she is satisfied with her thermo and the option of taking temperature on the lid
Great thermos bottle. Shipping super.
Very nice cute looking cup . Plus temperature Display … For warm and cold beverages…. Cannot be used as a thermos for hot beverages…. Beverages get cold very fast . Clothes tightly enough
Good product, keeps heat water heat
Thank the seller for the fast shipping, I haven't used it yet, but it looks good, I recommend the seller.
Not too bad
Very nice for the price I recommend it to everyone
Really great.
Super. Thanks 😊
OK
Great product, recommend!
The sensor does not work. Small change, but unpleasant. And the whole mug is good, airtight
very good
For the price, it was okay.
This time, the goods seem to be well Revealed. Always, every time you buy something, it can't be broken or broken I think I sent it because it was well packed this time. If I received it and it was damaged again, I would be really upset. It must have been a lot, but this time you get the goods and you feel good. Thank you.
Excellent purchase!! Tough, beautiful light and works, keeping the drink hot!!
Looks very good. My expectations are fully met
The product is very beautiful, its appearance is great, but I would expect it to keep its temperature for 4-5 hours, but it keeps warm for 1 to 1.5 hours.
It's too long to heating
Good but small
Very nice very pleased
Delighted with the article, like the first, I recommend!
Goods Yishov Dovgo, up to 2 minutes. Ale Stan idalnium, sensor pratsyu. Recommend
The wicked came to the end of the shvidko. I will describe the photo. I recommend the seller.❤️
Very beautiful