SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Tuti (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Gets a little stuck and doesn't work well, what you put inside falls.
Good
Good product.
It is very beautiful, it is slow to arrive, it is in perfect condition, the color is very beautiful.
Equal to the description, I hope it works, yes attentive, it is for solid things! Do not understand that liquids will not fall🤣
My item came broke 🥹
Exactly as in the image, we bought two, one of them came according to the description, turning the 360 °, but the other gets Tung in one direction.
Gostei
Pretty nice
The container was especially matched by this area of the area of the rozbird and the hare. The truth is not tight. Plastic without smell, ale I boiled all one,
Delivery Shvidka, Yak in the photo. I can put a crack in the refrigerator.
Excellent excellent narrow and excellent Garter excellentla excellentla excellenta excellent tenth of excellent excellent excellent hairdresser excellentla excellentla excellent excellent excellent excellent garter and exquisite exquisite exquisite exquisite.
Just like the images.
It arrived well and it is great, I have already left it in another comment, but I will say it again, it is great that they do not drop anything that you put inside them to eat, my kids love it, it's great. Mu You Have thanks and happy day
I am satisfied, excellent product.
Arrived fast
I thought it was bigger. Great quality
Looks very good and is stable I recommend it
Very good, great quality. And it's gonna be very useful. Super recommend.
Very cute, good quality, delivery was fast, arrived in 10 days
Good product of good Material only a little smaller than expected.
Everything perfect, food does not come out no matter how much our baby tries to throw it away or moves it, just like in the image
Shvidko came, all the time, good things Recommend✔️
I arrived very well I loved☺️
Recommended. Superb quality