SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Tuti (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
+ 4⭐⭐⭐⭐!! Be careful-this toy has no battery inside, works on cable or need to insert 4 batteries-Aa!!! Compared to another toy which is slightly compared to another toy which is a little more expensive but works on charging one week on a single charge, we bought two different pieces since it is this toy that works the laser is not very Far slightly around the country and not very interesting movements but we bought for a change for our sixteen-year-old cat he must maintain his athletic shape in order to live at least 10 more years near us, our favorite deserves the best!!! If you need toys and your cat is lazy-this toy will suit him not even have to get up to play and if he is more sporty buy another toy that will make him run!!! Everyone knows today that cats love to play with a laser with a laser point, so buy it without thinking Cordialment-Jacques Muller / France🇨🇵
The cat is very pleased with the toy. It works Super.
Mad Fun in the House, I let it go 1 A 2x a day if my cat does not know where to with its energy There is a USB cable and thought it was to charge no so Can on batteries Eliminated from himself You can make it shine lower and higher and the red ball can also be put bigger Top for my playful cat
Good product as described in the ad if it is true that my cat did not pay much attention but the cat does play with it so it depends on the cat haha
Fantastic tool to entertain cats... My parents appreciated it very much, and also at a low price!! Highly recommended
There are two patterns of laser movement, each with a throw and a fast function. It also has the function of fixing the laser and moving the aiming position up and down. Considering the price, I think it's a great performance. Thank you very much。good buyer
Keeps my cat hunting the red laser dot all day
Just be aware of size and Chinese translation. Other than that really good product
very cool, thank you. works well.
Yoshts non-Kalki trajectories for pramenchyka, DY JVE khutkastsi. Navat on Samai marudnai-Geta Hutka for kotki. And so the yakasnas pradukt. Dastauk was doygaya.
Cute and decorative, and my cats love it. well worth the price!
Received with a little delay. Seems to work properly
Excellent product. Equal to photos and illustrations
For a month every day the cat demands to turn on this toy) everything works perfectly, the only thing is that it works for 10 minutes and turns off, and on the machine for 10 minutes it works then turns on after 2 hours and is so repeated for 12 hours, it is better to decide how much it works for herself.
really cool toy. cat chases it everywhere.
this item works great. my cats love it
As in the description, I still have to prove it.
amazing little laser toy. My cats are obsessed with it. Thank you so much.
Everything is as described. The kitten is very satisfied. Works on batteries and from the network. Has 3 modes.
Arrived fast, it is very cool my cats are super alert with this game of rays, they jump run I see them very active.
Cat likes it.
cat likes it
Looks good and works well. The cats are happy with their toy.
My dogs love it
Delivery is more shvidka, luring 21.03 and turning away the 01.04. Seller recommend. The service of service. I will be easier