SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Tuti (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The deputy came in 20 days, they were packed, we tzile. Duge in the room. I will describe the product. Organizer of garnish, peach coloura. In the middle of the mustache it is neatly crushed. I am corrupted, I bought it for coins. Definitely, I recommend the product and the seller.
Gjjhhhgfvjkffvjjvfgdssddffgnkkk hjjvfccbnjk
A little smaller than I expected, but the quality is good
The order has been received, the quality is excellent, thanks to the seller.
Love it👍🏼
Ordered on april 1st and it arrived on the 30th. Good quality ❤️
The product arrived in record time. The jewelry box is cute and practical, a few compartments to carry the essentials around without fear of losing them. The material is a bit poor but that's fine for the price.
🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🫶🏻🤍🤍🤍🤍🤍🤍
Equal to the photo!
Super fast delivery. Cool box. Recommend
Box made of very good quality, respek. The box arrived very quickly, and the delivery is very convenient
All yak in the photo. Yakiste is normal. Shvidka delivery to Kiev.
it's perfect
Perfect. Very nice. Same as photos
It came good packed, everything should be like, I found a change
CLASSA rich, I recommend
The truth came out smaller than I thought but it is fine for travel, with the dividing pieces inside you have to be careful not to break them because it is cardboard.
Excellent product, according to the images
Super
Small jewelry box very sweet and enough for my earrings
She took it on 03/30/24, gave it on 04/12/24, Ukrainian, Dnipro. Non-padded box for embellishment. Trohi buoys a bad smell of glue and sticky edges.
Traveling.
Recommend recommend recommend
Nice little box, ideal for traveling or vacation
Super product