SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Tuti (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It works, I have to charge it to put it to the toughest test
Very good I received the product in the fastest time however the product is very wonderful I recommend it And for me, the color matches as the picture.
Works well. Charge well with USB C connector
For small spaces works well
it's really good... satisfy to have it.
Small neat device. It is small and vacuums, so it meets the requirements for a little money :)
Fits very well.
Practical, but the load durability is low. But enough to vacuum a vehicle quickly and superficially.
Is as described in the description. Already using it I will realize if it works or well because it arrived with very little load I need to recharge it
Very good, for cleaning my car
Defective, when it is turned on, it loses strength until it goes out in a matter of seconds
Runs out of battery pretty quickly and doesn’t pick up anywhere near as well as the advert showed. But overall it’s good for the money. Mine turned up with a crack in the case that holds the dust so it’s a bit loose. Will ask for a partial refund but I’m happy enough with the device for the price. Just a shame it was damaged in delivery and it’s not as powerful as the advert showed.
Not very powerful compared to Others certainly it is not expensive but does not want much
True to the pictures, fast delivery, great product and easy to clean
Something small but right
It is functional for the car, although it lacks a little power and makes a lot of noise
It's just what I wanted is perfect
Well, small vacuum cleaner and little power, but to vacuum delicate places it works, like computer towers.
I arrive early, the rehearse wowo super aspirate bn is powerful to be small
It works well
Does its function
Well arrived full time
Arrived in France in 8 days. Corresponds to the announcement. Operation OK. I'm happy
Perfect, arrived in unfainty conditions, with that bag with air so that it would not hit, very well taken care of the details, a 10 the seller! The article fulfills its function, it is not a vacuum cleaner that will tear off your skin, but it is used to remove things like cat hair on your clothes, clean your computer, or get to places that you do not reach with the other vacuum cleaner in the car or in the House, recommended! Arrived earlier than estimated
The box arrived well somewhat crushed but the machine is fine works very well, acceptable power for dust