SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Tuti (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product received is as described by the seller, has a multitude of sounds, the operation is easy and intuitive as well as the change of lights. Highly recommended.
Very cute and good quality 1.000 recommended I loved my favorite
Very good
Very happy with the purchase. It has a lot of sounds and they play with audio quality. Recommended.
Great product. Thank you very much
Absolutely top! I managed to sleep all night with the rain✨I recommend💯! Ultra fast delivery. Thank you very much. Thank you.
love it
Very fast delivery, it works
Love it
Everything went really well
It's small and bright enough as a nursery light. Although hard to turn on in the middle of the night in the dark - it should have an indent or something to indicate which is the on button. The sounds are OK, not the best sound quality. This could be so much better, rather than as if someone's recorded from their mobile phone. And some weird selections that I don't think are suitable or relaxing for a baby.
Great!
I am very delighted with the quality! The product is 100% with various colors and touches. The details are impeccable! I can't wait to use it. Super fast delivery and wonderful cost benefit! Can buy without fear!
Very well finished and very useful in the nights of the first months of our baby's life!
It's great my grandson loved it was suitable
Listen very well, many white noise options
Very fast shipping and so far works well
Recommend, for all ages!!
Works very well, has several sounds and lights, and does not take up a large space.
Very good, I hope it helps my daughter sleep better.
Great!!!! There are some white noises and some types of lighting
Small and practical. The battery lasts all night. You can set time or leave indefinite. The light can be turned on and off. I recommend palm size Fes
Very good, audio great loud sound well built, does not seem to be fragile, works perfectly! The light intensity is great
genial
Exactly like the photo. The colors are beautiful, you can change the color intensity. The charge holds for a long time. The control is very simple and convenient. The only drawback is a lot of sounds that are not interesting at all, not soothing, but rather, on the contrary, annoying. There is very little music, only a few melodies. Out of 64 declared sounds and melodies I liked only 5. but in general for this money you can buy.