SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Tuti (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Product does not connect the Internet port does not work
Arrived earlier than promised, well packed, properly protected. I am waiting for the charge to proceed the connection and use tests.
Excellent, you can configure everything! Will help control the weight of my dog.
Fast delivery here to Brazil, arrived in just 15 days! Manual in English, simple and objective. Very easy to set up in the app and make the schedule. Super recommend!
Good quality product to handle, recommend.
Punctual. As in the photo. Easy to program, now it is no longer necessary to worry about daily rations
very good little unit with options to for four feeds a day and it's great how you can increase the size all the way up to 30 portions. we added a larger intake bin over the top and now we use it to feed our chickens each morning. it even has a voice recording to tell the chickens to come eat. I had the same model in the Wi-Fi version previously but it was buggy and would lose time and then fail to reconnect. not sure if it was a problem with the app or the feeder, but the manual button works very well.
I loved the product I just regretted not taking it with control on my cell phone
It is the second feeder that I buy, since we want one for each cat, we liked the first one very much, we believe that it will be very useful to be able to feed our kittens when we are traveling. And it came pretty quickly, a week or so of waiting. The stainless steel dish keeps the croquettes quite fresh. I really like that it can be disassembled for washing.
Arrived extremely well packed, with bubble wrap on the outside of the box and even inside coating the product. Comes with manual in English and Chinese. The app is very easy to use and works very well. The voice comes out very well and speaking in a higher tone near him records with a great height. My cats were surprised at first, but it's normal. The portion of the food is not regular, but by the amount I kick about 10g at a time.
Good morning, it came quickly, and it was working well. But it stopped working, I would like the seller's help
good product, useful , better used with small food pieces
Product of excellent quality.
Product works well and worth it.
Excellent... was worth a lot
Magnificent aesthetic, but very complicated to connect it to the app. It has not yet been linked since I received it and the instructions are confusing.
It is heard very under the recording, and with environmental noise.
I loved! Is very practical. The QRcode that comes in the manual just point the camera of the phone on it and download the app. In the app you put number of meals the time and quantity. Each portion of about 5g or so, for example, in my puppy's 14hrs meal she would have to eat 10g, so I put 2 meals at this time of 14hrs. It's pretty cool you see?! It was super easy to connect. I haven't recorded the voice yet, but it's very practical
Great product, so far working perfectly!
I didn't expect that these top quantities are not great but we can adjust the portions so these great
Great product, works 100%
I really liked the product, my cat loved it! Arrived quickly.
It works, but I don't like the sound .. Very weak, it seems that the box is burst
So far it's working properly, the app is easy to use and my cats have got used to eating from here.
I loved it, it was very easy to add the feeder in the Tuya app and easy to schedule to the feeding times. Relative to quantity, I had to measure how much feed was falling as the number increased. The cat keeps asking me for food and crossing in front of me, only now I aim pro feeder and I say it is no longer my responsibility hahahaha Very good, I bought another already for another cat.