SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Tuti (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
works really well and accurate around meters bluetooth reception .
really good 👍
The thermometer signal is pretty weak and its disconnected easily from the app if you are only couple of meters away. The ambient temperature doesn't work and you can set it up to alarm only up to 85 degrees
Atrodo outlets, išbandytas, veikia. Reikia nusiskaityti quer kodą , atsisiunti programėlę, priungi per Bluetooth rengrengrengir termometras paruoštas darkk.
all are ok
Is accurate and the range of Bluetooth goes through the door and 3 meters into the living room.
Nice boxing, looks great, battery included, hooked up to BT in 20 seconds and showed it current temp and battery level, cant wait to use it in the lamb roast.
The thermometer works great! I will be cooking some more roasts now I can get the temp right. Thanks 😊
Arrive before time. Charging with normal aaa battery. I didn’t notice that. And thought it was with cable. But anyway i am happy with the product.
looks good, and the is easy to use. looking forward using it.
Fast shipping, Super Express, well packed, I recommend this purchase to everyone, excellent quality small dimensions, practical docking station
This is my second sensor. Absolutely satisfied for that price. Don't forget that most of this kind of sensors got only ONE temperature sensor. This here got TWO ! But you can connect only 1 sensor to the the app. @Manufacturer: If you read this please update the application for connect 4 sensors at same time ! thx and well done 👏
Working as advertised, quick shipping, the package was a little damaged but all else ok
good
Perfect!!
perfect. I liked it a lot. the app is conveniant and accurate. you cand it easily and the use is very good
excellent product
Very good product, tried, very accurate size, thank you
Super good thermometer uncluttered
Initial review, Well packaged and good construction. Connected to app flawlessly and came pre charged with a AAA alkaline battery supplied. Does what it says on the tin. Testing the charge capacity of the thermometer and the range
Probe runs good. Keep in mind to wait long time app is searching a lot until finding probe !
Weak battery! For suvida you need at least 12 hours!?
Very good and professional wireless meat thermometer. Highly recommended.
Very precise but it disconnects frequently.